It's Alx.
(No E)

My name is Alx (Alex with no E) and yes, that is me in the gif. I spend my career making jobs easier, for the people who actually have to do them. I've built automation systems across enterprise environments at Best Buy, Eli Lilly, and Nexthink, consistently starting from the same place: finding the work that shouldn't be work, and eliminating it. I do not like doing anything mundane more than once; by the second time I touch something, it will be either fixed or automated.

Rank 53 Peak Genji main. If I'm not in a terminal, I'm developing carpal tunnel in pursuit of leaderboards or staring at geese in the woods with my fiancée.

Future Role

Where I Want to Be • Leading DEX strategy and enterprise automation architecture at the Principal or Staff Engineer level, designing the systems and standards that teams build upon and connecting every technical decision directly to measurable business outcomes.

Professional Services Consultant

Nexthink • Enterprise IT environments generate noise. My job is to turn that noise into signal, deploying Nexthink solutions that give clients visibility into employee experience metrics they didn't know they were missing, then building automated remediations that close the gap before tickets are raised.

Application Architect

Eli Lilly • Eli Lilly operates at a scale where manual IT workflows create compounding inefficiency. I designed Nexthink Flow automation solutions and built the API integrations that connected enterprise workflows to core business systems, translating employee friction into a measurable cost and engineering the automation to eliminate it.

Automation Engineer

Best Buy • The team had identifiable, recurring pain points with no automation platform to address them. I built the Azure infrastructure, React-facing portals, and AI chatbot layer that turned those pain points into resolved workflows, delivering a platform other engineers could extend, not just one-off fixes.

Senior Specialist – End User Computing

Best Buy • At fleet scale, bad UX on internal tools costs real productivity. I led the UX redesign of the software request process and self-help applications, used Nexthink reporting to surface systemic issues before they escalated, and personally trained 20+ engineers on PowerShell, Azure, and ServiceNow backends, building the team's automation capability from within.

Digital Accelerator Engineer (Stretch)

Best Buy • Selected for Best Buy's Digital Accelerator AI incubator. Built the React chatbot frontend over ChromaDB and Vertex LLMs, a production system that now surfaces on BestBuy.com. Delivered the conversational interface layer and the custom enterprise templates that made the model output actually useful at scale.

ServiceNow Engineer (Stretch)

Best Buy • The gap between what employees requested and what IT could fulfill was a process problem, not a technology problem. I built the ServiceNow forms and integration layer connecting front-end requests to Active Directory and enterprise backend systems, closing that gap and eliminating the manual handoffs that created delay and ticket backlog.

Associate Engineer – End User Computing (Stretch)

Best Buy • Legacy orchestrator automation is expensive to run and fragile to maintain. I architected the ServiceNow Virtual Agent chatbot workflows for self-service ticket deflection, stopping roughly 60% of simple helpdesk calls (ticket status checks, peripheral orders, access requests) from reaching a human, and drove the migration of legacy automations into Azure Cloud, saving thousands of dollars per month in infrastructure costs.

Specialist II – End User Computing

Geek Squad • The team was spending the majority of its capacity reacting to predictable, recurring issues. I identified the systemic root causes and built the automation to eliminate them permanently. The ODBC driver migration that used to take nearly 2 hours of manual technician effort per device was re-engineered into a sub-20-minute automated process, then automated further so new setups required zero human intervention. On one day alone, this closed 100 open tickets. Across the broader automation platform, reactive ticket volume for the team was eliminated entirely, 100% reduction. This became the operating model going forward.

Cyber Security: Offensive & Pen Testing

National Guard • Conducted vulnerability assessments and penetration testing across military infrastructure. Produced technical documentation and threat intelligence used for remediation planning. This is where I learned that understanding how systems break is essential to building systems that don't.

Double Agent – PC, HT, & Appliance Repair

Geek Squad • Multi-disciplinary field agent providing business networking, hardware repair, and infrastructure setup across four states (WI, MN, ND, IL).

Advanced Repair Agent

Geek Squad • Performed hardware diagnostics, component installation, and mobile device repair for client systems.

Auto Tech

Geek Squad • Installed complex automotive security and audio systems; custom-built a Raspberry Pi-based remote start and security system.

Sales Lead – Digital Imagery

Best Buy • Appointed as department lead to drive technical training and expertise in high-end photography and digital imagery solutions.

Sales – Computers & Digital Imagery

Best Buy • Consultative sales role focused on identifying client needs and providing tailored computing solutions.